Frequently Asked Questions

GENERAL FAQ'S

eg. Ordering, delivery, pickup, recycling, returns, freezing, refrigerating

🤔 CAN I POP INTO YOUR SHOP OR DO I NEED TO ORDER ONLINE?

🚛 WHERE CAN I PICK UP MY ORDER AND DO YOU DELIVER?

Collect your online order:

Delivery Monday and Thursday 12.00pm and 8.00pm.

⛪ DO I NEED TO BE HOME WHEN YOU DELIVER?

🍍 5 & 7 DAY JUICE CLEANSE

HOW LONG DOES THE JUICE LAST?

🧊 FREEZING OUR JUICE

🧊 FREEZE AND SHIP FAQ'S

1. How does the Freeze & Ship option work?

We cold press our juices fresh, then flash freeze them to lock in nutrients. Your order is shipped frozen in insulated packaging to ensure it arrives cold. Just store in your freezer and thaw when ready to enjoy!

2. How do I thaw my juice and how long does it last?

For the best taste and nutrition, thaw your juice in the fridge for 24-48 hours before drinking. Once thawed, consume within 3 days. .

3. Do frozen juices lose nutrients?

No! Freezing preserves the integrity of the juice, locking in all the vitamins, minerals, and enzymes. This ensures you get the same fresh, raw goodness when thawed.

4. How is the juice shipped and will it stay frozen?

We ship in insulated packaging to maintain a cold temperature during transit. Some thawing may occur, but as long as your juices are cool to the touch upon arrival, you can place them in the freezer immediately.

5. Where do you ship and how long does delivery take?

Yes! We now offer shipping to both South Australia and Melbourne, Victoria. Orders are dispatched on Monday and Tuesday mornings, and delivery typically takes 1 to 3 days, depending on your location. You’ll receive tracking details as soon as your order is on its way.

6. What if my area doesn’t show as available for Freeze & Ship?

If your location isn’t listed as an available shipping area, please email us at hello@juiceinstitute.com.au and we’ll do our best to add your area to our delivery zones!

💌 GIFT CARDS

💲 DISCOUNT CODES

🎈EVENTS JUICE

💃🏼 SHAKE YOUR JUICE well, they are a natural untreated product.

🍎 BUILD YOUR OWN CLEANSE

Benefits of juice cleansing & cold pressed juice:

🍊 WHY WE LOVE COLD PRESSED JUICE.

💚 OUR JUICE DIFFERENCE?

🌈 BENEFITS OF JUICE CLEANSING:

🍋 DRINKING DAILY COLD PRESSED JUICE: 

🌸 HOW TO CLEANSE & WHAT TO EXPECT:

Refer to the 'New Cleanse Guide' pdf

🌼 CAN EVERYONE DO A CLEANSE?

📅 HOW MANY DAYS SHOULD I CLEANSE?

⌚ WHEN DO I START?

💛 WHAT ORDER SHOULD I DRINK MY JUICE?

🌿 HOW DO I BEST PREPARE FOR A CLEANSE?

🎈 WHAT WILL I FEEL LIKE WHEN CLEANSING?

🦋WHAT HAPPENS AFTER THE CLEANSE AND HOW OFTEN CAN I DO THEM?

COFFEE & CLEANSING

🚽 DO I NEED TO TAKE FIBER?

NUTRITIONAL INFORMATION

🍐 WHAT ABOUT SUGAR?

🧃 WHAT DOES ‘UNPASTEURISED” MEAN?

💙 CALORIES & CLEANSING

We understand this may be a concern for some, please note the approximate calories in each cleanse below:

Raw TIL 4 - 590 calories

All The Juice - 725 calories

Greens & Co - 665 calories

Restore Cleanse - 810 calories

Original Cleanse - 1065 calories

Vitalise Cleanse - 1200 calories