Terms & Conditions

GENERAL

Juice Institute and their employees are not doctors, dietitians, medical professionals, nutritionists or health care professionals. We offer our opinion from personal experience and thorough research. Our information and the contents of our website does not replace medical advice or treatment for clinically diagnosed conditions. Participating in a cleanse of any sort, you do so at your own risk. We advise consulting a medical professional prior to any cleanse undertaken.

It is your responsibility and your health and we recommend doing you own research and gathering your own information. Our products are not suitable for everyone as we are providing raw, unpasteurised juice and nut mylks. We manufacture our juice on equipment that also uses nuts, we cannot guarantee or be held responsible for any reaction that may be had. We do not recommend our products for minors, elderly, pregnant, breastfeeding women or people with pre-existing health conditions for which prescription medication is taken. If you are unsure if this is the right product for you, we advise seeing a health care professionals for advice.

REFUNDS/RETURNS/CANCELLATIONS

We are providing a fresh product and if for any reason you are unhappy with the product, you must notify us by email or telephone within 2 hours of receiving your order. Our delivery service is provided within a wide time frame and we only deliver our product if someone is available to collect it. If we deliver and you are not home, we will telephone once only. If you notify us to leave the package, you do so at your own risk and we take no responsibility for our product after this time.  You will also have the opportunity to collect you package from our Belair address on the same day. No refunds will be provided.

Cancellations/rescheduling needs to be in writing and given a minimum of 48 hours notice please. 

We may need to cancel or reschedule your order at anytime. If this was to happen we would provide written notification via text and/or email at our earliest convenience. This could be for reasons outside of our control such as bush fire, power failure, family emergencies etc. We are a small family business.

DISCLAIMER

I have read and understand the terms and conditions. I understand this is a raw, unpasteurised product and consume it at my own risk. I understand the information provided by Juice Institute is for information only and does not take the place of a professional medical practitioner.